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    October 2018
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Results and Analysis of Hawaii Police Departments 2013 Community Satisfaction Survey

The analysis of the results of the Hawaiʻi Police Department’s 2013 Community Satisfaction Survey and the police chief’s responses to the public’s most common individual comments are available for inspection on the Police Department’s website.

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Chief Harry S. Kubojiri said he appreciates the time community members took to participate in the survey, which ran in May.

“We particularly thank participants for their individual comments, as these will serve to strengthen our department by pointing out ways we can better deliver our services and by highlighting issues that we might not have considered,” Kubojiri said. “We are ever mindful that our department’s effectiveness is ultimately determined by the confidence and cooperation of the community we serve.”

On the Community Satisfaction Survey page of the department’s website, the public can find links to the survey summary, an analysis of the responses to multiple-choice questions, and Chief Kubojiri’s responses to the most Frequently Asked Questions raised in the survey by individual comments.

(The following Analysis was provided by the Police Department)

Overall Survey Results

  • Overall, positive responses to survey questions outnumbered negative responses in all questions but one. For that question (“I am satisfied in the way the Hawaiʻi Police Department responds to crime in my community”), 34.4 percent of participants had a positive response while 41.6 percent had a negative response. Those figures are still better than they were in 2010, when 32.2 percent of participants gave a positive response to the same question and 41.8 percent gave it a negative response.
  • Positive responses about police personnel improved overall compared with the previous survey conducted in 2010. This is the case despite respondents giving lower positive responses to the questions “The island of Hawaiʻi is a safe place to live” (down 6.9 percent) and “The island of Hawaiʻi is a safe place to visit” (down 3.9 percent.)
  • Satisfaction with civilians ranked higher than satisfaction with sworn officers in every category.

Police Officer Contact

  • When it came to questions about contact with a police officer, positive responses improved this year for every question except “The officer(s) I had contact with made me feel comfortable,” which remained the same as in the 2010 survey (50.5 percent). The largest improvement for police officers (up 4.1 percent) was in response to the question “The officer(s) I had contact with demonstrated integrity” (53.3 percent). The highest positive response was to the question “The officer(s) I had contact with demonstrated professionalism” (59.0 percent). The lowest positive response about officers was to the question “The officer(s) I had contact with helped resolve my situation” (35.7 percent), but it was still 2.8 percent more positive than in 2010
  • Negative responses about contact with police officers were less negative than in 2010 in all but three questions. Those were “The officer(s) I had contact with demonstrated integrity (22 percent gave a negative response compared with 21 percent in 2010), “The officer(s) I had contact with paid attention to details (28.1 percent gave a negative response compared with 24.3 percent in 2010) and “The officer(s) I had contact with made me feel comfortable (27.5 percent gave a negative response compared with 26.3 percent in 2010.)

Contact with Civilian Employees

  • When it came to questions about contact with a civilian employee, positive responses improved this year for every question. The largest improvement (up 10.9 percent) was in response to the question “The civilian(s) I had contact with paid attention to details” (69.3 percent). The highest positive response was to the question “The civilian(s) I had contact with expressed interest in helping me” (74.9 percent). The lowest positive response about civilian employees was to the question “The civilian(s) I had contact with showed concern for my safety” (48.8 percent) but it was still 8.0 percent more positive than it was in 2010.
  •  Negative responses about contact with civilian employees were less negative than in 2010 in all but four questions. Those were “The civilian(s) I had contact with expressed interest in helping me” (13.0 gave a negative response compared with 12.2 in 2010), “The civilian(s) I had contact with paid attention to details” (13.6 percent gave a negative response compared with 13.4 percent in 2010), “The civilian(s) I had contact with made me feel comfortable” (13.0 percent gave a negative response compared with 12.5 percent in 2010) and “The civilian(s) I had contact with helped resolve my situation (16.3 percent gave a negative response compared with 16.1 percent in 2010).

Overall Satisfaction with the Police Department

  • Positive responses about overall comfort/satisfaction with the Police Department improved in every category. The largest improvement, which was also the highest positive response in this category, was to the question “I am comfortable contacting the Hawaiʻi Police Department to report a crime” (70.5 percent compared with 63.8 percent in 2010). The lowest positive response in this category was to the question “I am satisfied in the way the Hawaiʻi Police Department responds to crime in my community” (34.4 percent) but it was still 2.2 percent more positive than in 2010.
  • Negative responses about overall comfort/satisfaction with the Police Department were less negative than in 2010 in all questions but two. Those were “I am confident in the ability of the Hawaiʻi Police Department to serve my needs (35 percent gave a negative response compared with 31.3 percent in 2010) and “I believe the Hawaiʻi Police Department does a good job in keeping the island of Hawai‘i Safe (29.8 percent gave a negative response compared with 27.7 percent in 2010).

Individual Comments

  • The final open-ended comments block was answered by 452 persons. From the most common comments, the Police Department created Frequently Asked Questions with responses from the chief.

(See link to the Frequently Asked Questions and the chief’s responses from the 2013 survey.)

 

 

Police Release Results of Community Satisfaction Survey

Media Release:

Police Chief Harry Kubojiri and his top commanders have completed their analysis of individual comments from members of the public who participated in the Hawai’i Police Department’s Community Satisfaction Survey during December 2010.

The public may view the most common concerns from the public and the chief’s responses by going to the Police Department’s website at www.hawaiipolice.com and clicking on “Community Satisfaction Survey.”

Chief Kubojiri said the survey and follow-up analysis were tools to assist him in

  • identifying problem areas the community is experiencing with the Police Department
  • determining if he can rectify those issues through specific training of Police Department personnel
  • making changes to policies and procedures if necessary
  • clarifying misinformation about laws and/or police practices.

“Your input has been a key component in helping us in our quest to achieve the Police Department’s core value of Community Satisfaction,” Kubojiri said. “We thank you again for your participation in our survey and for helping us improve our services to the community.”

In addition to addressing the community’s concerns expressed in the survey, the Police Department will continue to hold monthly public meetings around the island to hear and respond to issues raised by the public.

For members of the public who participated in the Community Satisfaction Survey but didn’t see their concerns among the Frequently Asked Questions, the chief encourages them to raise their concerns at one of the public meetings or by using the “Feedback” link on the Police Department’s website.