Hawaiian Airlines March & First Quarter Traffic Statistics Reflect Effects of COVID-19

Hawaiian Airlines saw sharp declines in its system-wide traffic statistics in March 2020 as government mandated restrictions on travel in response to the COVID-19 pandemic became more numerous.

Demand declines that began with U.S. government restrictions on Chinese arrivals in late January accelerated in mid-March, when governments in Australia, New Zealand, Tahiti, American Samoa and Hawai’i instituted requirements of self-isolation or quarantine for incoming arrivals. Hawaiian Airlines has responded to the diminishing demand by reducing its scheduled service systemwide by 95% through April 2020.

The table below summarizes March and year-to-date statistics compared to the respective prior-year periods. In light of Hawaiian’s substantially reduced schedule in April and likelihood of similar reductions in May, Hawaiian emphasized that the results shown below should not be construed as indicative of future results.

1Includes the operations of contract carriers under capacity purchase agreements.

PAX – Passengers transported

RPMs – Revenue Passenger Mile; one paying passenger transported one mile

ASMs – Available Seat Mile; one seat transported one mile

LF – Load Factor; percentage of seating capacity filled

Hawaiian Airlines to Support Medical Workers with Free Neighbor Island Flights

Hawaiian Airlines will provide complimentary Neighbor Island flights for medical professionals during the month of April to support travel associated with COVID-19 response efforts. The airline is partnering with Hawai‘i’s leading healthcare providers to maintain and facilitate the delivery of critical medical services to communities statewide.



Partner organizations include the Hawaii Emergency Physicians Associated (HEPA), The Queen’s Health Systems, Kaiser Permanente Hawaii, Hawaii Permanente Medical Group, Hawai‘i Pacific Health, and Diagnostic Laboratory Services Inc.

Hawaiian today also announced a new flight schedule designed to provide vital Neighbor Island connectivity in April, during the state of Hawai‘i’s 14-day self-quarantine requirement for interisland passengers, except for those considered by the government to be traveling for essential work or needs.

“This virus has presented an unprecedented test for all of us who call Hawai‘i home, and we are glad to be able to support the exceptional and important work our medical providers are carrying out across our islands each day to meet our state’s healthcare needs and help us overcome this challenge,” said Hawaiian Airlines President and CEO Peter Ingram.

“Mahalo to Hawaiian Airlines for your leadership and support during this critical time,” said Jill Hoggard Green, president and CEO, The Queen’s Health Systems. “This extraordinary gesture of aloha will allow our physicians, nurses and staff to continue to provide essential, innovative and compassionate care where it is needed most, and to help our communities stay safe.”

“The doctors of Hawaii Emergency Physicians Associated appreciate Hawaiian Airlines facilitating us travelling to Critical Access Hospitals across the state and particularly to isolated communities on Moloka‘i and Kaua‘i,” said HEPA President Dr. Craig Thomas and Vice President of Operations Dr. Katherine Heinzen Jim, whose physician-owned group consists of 100-plus board-certified physicians. “Without your kōkua we would be unable to care for our communities. Mahalo nui loa.”

Effective April 4, Hawaiian will be providing a total of 16 daily roundtrip flights with Boeing 717 aircraft between Honolulu (HNL) on O‘ahu and Hilo (ITO) and Kona (KOA) on the Island of Hawai‘i, Kahului (OGG) on Maui, and Līhu‘e (LIH) on Kaua‘i. For travelers not originating in or bound for O‘ahu, the schedule was carefully created to offer three daily roundtrips via HNL to all Neighbor Islands. 

The airline will also keep serving both Moloka‘i and Lāna‘i from Honolulu with ATR-42 aircraft operated by ‘Ohana by Hawaiian, which is also providing all-cargo service with ATR-72 aircraft carrying critical goods statewide.

Details on Hawaiian’s revised schedule are available here.

In the meantime, Hawaiian has suspended service between HNL and Pago Pago (PPG) for at least 30 days at the request of the American Samoan government which is seeking to prevent the spread of COVID-19. The airline, which is pausing once-weekly service through at least April 23, remains in close contact with the U.S. territory and stands ready to resume flights as soon as permitted to do so.

For more information about how Hawaiian is supporting travelers and communities during the COVID-19 pandemic, visit the carrier’s COVID-19 hub.

Hawaiian Consolidating Check-in Operations at HNL

Hawaiian Airlines is temporarily centralizing its entire check-in operations at Honolulu’s Daniel K. Inouye International Airport (HNL) to Lobbies 2 and 3 in Terminal 1 beginning March 20.

Effective tomorrow, guests checking in for Hawaiian’s international flights will use Lobby 3, while guests on North America and Neighbor Island flights will check-in at Lobby 2.

The airline, which has been using Lobby 4 at Terminal 2 to check-in travelers to Japan, is temporarily vacating that space as it adjusts operations in response to declining travel demand caused by the COVID-19 pandemic.

“We appreciate our guests’ patience and understanding as we navigate this extremely dynamic situation,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines. “Consolidating our check-in operations allows us to continue offering the best guest experience to our guests while we adjust our network in the near term.”

Road signage reflecting the changes will be in place Friday morning.   

To ensure the health and safety of employees and guests, hand sanitizers have been made more broadly available throughout Hawaiian’s airport lobbies and offices. Self-service check-in kiosks and check-in counters are frequently cleaned and disinfected, and Hawaiian has partnered with the Hawaii State Department of Transportation to ensure hand sanitizers are readily available to travelers throughout HNL and at its airports statewide. Please visit https://www.hawaiianairlines.com/coronavirus to learn more.

Hawaiian Airlines Suspending Sapporo Service

Hawaiian Airlines today announced it will suspend thrice-weekly nonstop service between Honolulu’s Daniel K. Inouye International Airport (HNL) and Sapporo’s New Chitose Airport (CTS) from April 2 through July 18. Hawaiian, which has served Sapporo since 2012, is adjusting its global network in response to declining travel demand caused by the COVID-19 pandemic.

“As we make temporary schedule adjustments in a rapidly evolving and challenging environment, we remain committed to supporting guests traveling between Japan and Hawai‘i,” said Theo Panagiotoulias, senior vice president for global sales and alliances at Hawaiian Airlines. “Sapporo is a critical city in our Japan network and we look forward to resuming service in the summer.”

Hawaiian will pause Sapporo operations after its flight from CTS to HNL on April 1. Service is scheduled to resume July 21 from HNL to CTS, and July 22 from CTS to HNL. The airline is assisting guests impacted by its network revisions by offering re-accommodations on alternative flights or providing refunds.

In addition to Sapporo, Hawaiian offers nonstop flights between Honolulu and Tokyo (Haneda and Narita airports), and Osaka’s Kansai International Airport and Fukuoka Airport.

As Hawaiian balances its network, it continues to offer guests booking flexibility and the ability to change travel plans without fees. The airline has also enhanced sanitation procedures across its business to keep aircraft and airport spaces safe and clean.

Hawaiian Airlines and Japan Airlines Announce Comprehensive New Partnership

Two of the most popular airlines between Hawai’i and Japan yesterday signed a comprehensive new partnership agreement that will greatly enhance the ease and comfort of travel for passengers traveling between the two island chains. The agreement between Hawaiian Airlines and Japan Airlines, signed at a ceremony in Tokyo, takes effect March 25, 2018 (subject to government approval). The agreement provides for extensive code sharing, lounge access and frequent flyer program reciprocity.

(L-R): Theo Panagiotoulias, senior vice president of global sales and alliances, Hawaiian Airlines; Mark Dunkerley, president and CEO, Hawaiian Airlines; Yoshiharu Ueki, representative director and president, Japan Airlines; and Hideki Oshima, executive officer, Japan Airlines.

“We are delighted to partner with Japan Airlines for our long-term future in Japan,” said Hawaiian Airlines President and CEO Mark Dunkerley. “Japan Airlines embodies the welcoming culture of Japan and is renowned for the quality of its services. Our partnership will greatly increase travel choices for those in Japan looking to travel to Hawaii as well as for those in Hawaii looking to travel to Japan.”

“Hawaiian Airlines is well known among Japanese travelers for its warm hospitality and its excellent record for punctuality and safety,” said Japan Airlines President Yoshiharu Ueki. “We look forward to providing our passengers with additional options of exceptional service and comfortable travel to and throughout the Hawaiian Islands.”

As part of this comprehensive partnership, the two carriers also intend to establish a joint venture designed to provide even more choices, convenience and enhancements to the traveling public to/from Japan and beyond to multiple Asian markets.

In the near-term:

• JAL guests will have unlimited access to Hawaiian’s vast neighbor island and Japan-Hawai’i network, including non-stop flights between Sapporo and Honolulu.

• Hawaiian Airlines will have full access to JAL’s domestic network, which includes Nagoya, Fukuoka, Sendai and Aomori.

• Hawaiian’s Japan-to-Hawai’i flights will be offered as new options within Japan Airlines’ wholly owned subsidiary, JALPAK, a highly reputable package tour operator in Japan.

• JAL Mileage Bank and HawaiianMiles members will be able to earn miles on the codeshare flights. Further opportunities for accrual and redemption of mileage will be expanded at a later date.

• Guests will have access to both airlines’ lounges, and when Hawaiian has completed its planned relocation to Terminal 2 at Tokyo Narita Airport, guests of each airline will be able to seamlessly transfer between each carrier’s networks.

Hawaiian Airlines Adding Three New Non-Stop Daily Mainland Routes

Hawaiian Airlines will expand its U.S. West Coast presence with the arrival of an A321neo fleet by adding three new non-stop daily routes early next year: Portland-Maui; Oakland-Kaua‘i; and Los Angeles-Kona. The routes will offer guests more options for direct access to Hawaiian’s neighbor islands while enjoying the company’s award-winning, warm hospitality in the comfort of medium-haul, single-aisle A321neo aircraft.

“The introduction of A321neo service to the Western U.S. heralds the dawn of a new era for Hawaiian Airlines and its guests,” said Peter Ingram, executive vice president and chief commercial officer at Hawaiian Airlines. “The A321neo offers an unrivaled combination of comfort and efficiency, allowing our guests to choose from three cabin experiences to customize their journey. We look forward to announcing additional routes in the months and years ahead.”

The new A321neo service between Portland (PDX) and Maui (OGG) will launch on Jan. 18. Hawaiian’s seasonal widebody service currently offered between Oakland (OAK) and Kaua‘i (LIH) through Sept. 4 will resume April 11 as a daily A321neo flight. Daily service between Los Angeles (LAX) and Kona (KOA) on the Island of Hawai‘i launches March 11 with widebody aircraft before the A321neo is introduced in the summer of 2018. Guests may visit www.hawaiianairlines.com to purchase tickets for all routes operated by Hawaiian Airlines.

Hawaiian’s inaugural A321neo flight between the U.S. West Coast and Hawai‘i is planned for Jan. 8 on its existing OAK-OGG service. Additional routes will be announced as Hawaiian welcomes 18 new A321neo aircraft between the fourth quarter of 2017 and 2020.

Hawaiian’s signature style flows throughout the A321neo’s three cabins, including 16 luxurious leather recliners in the Premium Cabin, 45 Extra Comfort premium economy seats, and 128 Economy class seats. All seats are equipped with complimentary high-power USB outlets for device charging, while guests in the Premium Cabin and Extra Comfort seats will enjoy access to an additional AC power outlet. Pivoting overhead bins maximize the space for carry-on luggage.

Hawaiian carefully designed its A321neo cabin interiors with textiles and materials that reflect traditional island crafts, from bark cloth (kapa) to fishing nets, and even LED lighting mirroring Hawai‘i’s idyllic sunrises and sunsets.

New to Hawaiian’s guest experience, the A321neo will feature wireless streaming in-flight entertainment. Guests will be able to simply download an application on their personal electronic devices to enjoy a wide selection of complimentary and premium content, including movies, TV shows, music and other exclusive programming. Holders for personal hand-held devices and tablets will be integrated into the tray tables of the Premium Cabin as well as the first row of Extra Comfort, and built into the backrest of all other seats.

The A321neo boasts the quietest and most fuel-efficient engines for this aircraft type, along with aerodynamic wingtips called Sharklets that significantly reduce carbon emissions.

Hawaiian’s A321neo flight schedules will be as follows:*

**Route will launch with widebody aircraft before receiving dedicated A321neo service.

The core of the A321neo experience will remain Hawaiian’s award-winning onboard hospitality program, Mea Ho‘okipa (translation: I am host). All guests are treated to island-inspired complimentary meals and made-in-Hawai‘i snacks to go along with the airline’s engaging presentation of the islands’ culture, people and Aloha Spirit throughout the flight.

Sales for additional routes served by new A321neo aircraft will be announced later this year. For more information, please visit https://www.hawaiianairlines.com/A321neo.

Hawaiian Airlines Relocating to Terminal 5 at LAX

Hawaiian Airlines will have a new home at Los Angeles International Airport (LAX) when it moves to Terminal 5 from Terminal 2 effective May 17. The change, part of a major relocation project involving 21 airlines at LAX, is expected to bring an improved experience for Hawaiian’s customers.

Hawaiian’s new Terminal 5 facilities will provide guests with enhanced curbside check-in, convenient access to domestic codeshare partner JetBlue Airways, and simplified flight connections – without the need to re-clear TSA – via a secure corridor to the nearby Tom Bradley International Terminal as well as terminals 4, 6, 7 and 8.

Hawaiian has operated out of Terminal 2 since June 12, 1985, when Los Angeles became the airline’s first scheduled West Coast destination. On May 17, Hawaiian’s Team Kōkua employee volunteers will be stationed at both terminals throughout the day to help guide and welcome guests to its Terminal 5 location.

“We look forward to providing our guests an improved, more efficient and comfortable airport experience in our major gateway of Los Angeles,” said Jeff Helfrick, Hawaiian’s vice president of airport operations. “Our new position on the west end of Terminal 5 comes with better facilities for both our guests and our employees.”

Hawaiian, Hawai‘i’s largest and longest-serving carrier, offers three non-stop daily flights between LAX and Honolulu International Airport, one non-stop daily flight between LAX and Kahului Airport on Maui, and beginning May 26, daily non-stop service between LAX and Līhu‘e Airport on Kaua‘i. Additionally, in response to popular demand, this summer the airline will once again offer a seasonal, triweekly non-stop flight between LAX and Kona International Airport on the Island of Hawai‘i from May 28 through Sept. 4.

Hawaiian Airlines Launches Daily Service Between Los Angeles and Kaua‘i – Summer Flights to Kona Resume

Hawaiian Airlines’ popular daily non-stop summer flights between Los Angeles and Kaua‘i will now be offered year-round starting on May 26, the airline announced today. Also beginning on Memorial Day weekend, Hawaiian will resume seasonal service between California and Kaua‘i and the Kona Coast on the Island of Hawai‘i, providing travelers direct access to both islands during the peak summer months.

Hawaiian will turn its seasonal service between Los Angeles International Airport (LAX) and Līhu‘e Airport (LIH) into a permanent daily flight due to consistently strong demand from Southern California.

“For the past four years, our summer schedule has been well-received by West Coast travelers seeking convenient service to our Neighbor Islands,” said Peter Ingram, Hawaiian Airlines executive vice president and chief commercial officer. “Guests will continue to enjoy our warm and authentic Hawaiian hospitality and island-inspired meals as they set off for the beautiful island of Kaua‘i or the stunning Kona Coast.”

As part of its summer schedule, Hawai‘i’s largest and longest-serving carrier is bringing back non-stop daily flights between Oakland International Airport (OAK) and LIH starting May 27 through Sept. 4.

Non-stop flights between LAX and Kona International Airport (KOA) will commence on May 28. KOA-LAX flights will be offered on Saturday, Sunday and Monday, while LAX-KOA flights will be available Sunday, Monday and Tuesday, also through Sept. 4.

Guests aboard Hawaiian’s flights will enjoy the carrier’s signature Mea Ho‘okipa (I am host) onboard hospitality, island-style complimentary meals and made-in-Hawai’i snacks. Flights between Los Angeles and Kona will be served by Hawaiian’s wide-body Airbus A330 aircraft featuring first class, Extra Comfort and economy seats. Guests traveling between Los Angeles or Oakland and Līhu‘e will be aboard the airline’s wide-body Boeing 767 aircraft offering first class and economy seating.

Tickets for the seasonal non-stop flights are available for purchase online at HawaiianAirlines.com or by calling Hawaiian Airlines’ reservations department toll-free at (800) 367-5320.

Hawaiian Airlines’ Airport Operations Lowering Fuel Use, Carbon Emissions

Carrier decreasing its reliance on jet fuel to power aircraft at the gate

Hawaiian Airlines this month achieved a key milestone in its ongoing effort to reduce fuel burn and carbon emissions when it powered all wide-body aircraft arriving at airports in a single day with electrical power at the gate. The carrier’s initiative to connect parked aircraft to more efficient external electricity is significantly reducing pilots’ use of the onboard auxiliary power unit, or APU, which burns jet fuel to keep lights, avionics systems, air conditioning and other equipment on.

The work has the potential to reduce Hawaiian’s APU usage by an estimated 30 minutes per flight, saving some 620,000 gallons of fuel annually and cutting CO2 emissions by 5,933 metric tons. That’s roughly enough fuel to fly the airline’s wide-body fleet for a day, while the carbon reductions equate to removing 1,253 cars off the streets each year.

Hawaiian Airlines ground crews connect external power to a wide-body aircraft at Honolulu International Airport.

In the past year, Hawaiian made headway toward an ambitious goal of having gate power available to its entire wide-body fleet within three minutes of arrival as aircraft fly between Hawaii, 11 U.S. gateway cities and 10 international destinations. Line service and ground crews have met the target on 92 percent of flights on average. But on April 12, in what is internally being celebrated as “100 Percent Day,” employees reached a milestone when 47 wide-body flights received external power as aircraft arrived at airports from Auckland to New York.

“It’s very much like a carefully choreographed dance requiring great timing and the tight coordination of everyone involved in bringing our airplanes to the gate once they’ve landed,” said Jon Snook, Hawaiian’s executive vice president and chief operating officer. “Our teams must ensure the availability of working external power at the gate, monitor minute-by-minute the estimated arrival time of the aircraft, and ensure all personnel are in place and ready to receive the aircraft.”

Hawaiian already provides external gate power to its narrow-body fleet that average 170 daily flights between the Hawaiian Islands. The airline also owns portable power units that can be deployed in the event jetbridge electricity is unavailable or malfunctioning.

Hawaiian’s success in reducing APU usage aligns with the carrier’s ongoing commitment to reduce the impact of aviation on the environment.

Hawaiian, which operates one of the youngest fleet in the U.S. industry, is investing in fuel efficient aircraft by adding 18 new A321neos starting later this year. Last year, the airline conducted two demonstration flights to Honolulu from Brisbane and Auckland using a series of gate-to-gate environmental best practices outlined by the Asia and Pacific Initiative to Reduce Emissions, or ASPIRE.

Most recently, Hawaiian became the first U.S. carrier to join an international scientific monitoring project that enlists commercial airlines to research climate change and air quality worldwide. Hawaiian partnered with the In-service Aircraft for a Global Observing System (IAGOS) venture by equipping one Airbus A330-200 aircraft with an atmospheric monitoring tool that will collect valuable data throughout the airline’s far-reaching network covering the Pacific, Asia and North America.

Hawaiian Airlines Joins Global Climate Change Monitoring Effort

Hawaiian Airlines has become the first U.S. carrier to join an international scientific project that enlists commercial airlines in the research of climate change and air quality worldwide. Hawaiian partnered with the In-service Aircraft for a Global Observing System (IAGOS) venture by recently equipping one Airbus A330-200 aircraft with an atmospheric monitoring tool that will collect valuable data throughout the airline’s far-reaching network covering the Pacific, Asia and North America.

Hawaiian’s A330 aircraft, bearing registration N384HA, arrived at Honolulu International Airport over the weekend after spending weeks in Brisbane, Australia, where technicians installed IAGOS instruments under its cockpit that will be attached to probes in the front-left fuselage. The probes will autonomously perform atmospheric air samples from take-off to landing and record key high-altitude greenhouse gas measurements. They will also retrieve information about icing conditions that may be useful in aircraft safety studies. The system is expected to be operational around April following FAA certification.

“We are honored to lend our support to IAGOS and help assess the health of our atmosphere and measure climate change,” said Captain Ken Rewick, Hawaiian’s vice president of flight operations.

“We are excited to see Hawaiian Airlines becoming a partner in IAGOS. Instrumenting commercial airliners is a cutting-edge approach and cost-effective for obtaining large amounts of high quality data about our atmosphere,” said James Butler, director of the National Oceanic and Atmospheric Administration Global Monitoring Division, and chairman of the IAGOS Science Advisory Board. “Scientists around the world will increasingly use data from IAGOS flights to help improve weather forecasts, climate models, and our overall understanding of the Earth system. This is a great step forward for science.”

Scientists expect Hawaiian’s system to produce valuable metrics thanks to the carrier’s unique central Pacific location and network of non-stop flights extending from Australia, New Zealand, American Samoa, and Tahiti in the South Pacific, to China, South Korea, Japan and the United States (including 10 western U.S. gateways and New York) in the North Pacific. According to IAGOS, commercial aircraft are uniquely positioned to collect highly relevant observations on a scale and in numbers impossible to achieve via dedicated research aircraft or satellites. All information will be transmitted after each flight to the IAGOS data center in France and shared with the scientific community within a few weeks.

Based in Brussels, the European-funded IAGOS is a not-for-profit association whose members include leading research organizations, universities and weather services from Germany, France and the United Kingdom. The program observes atmospheric data to better understand transcontinental pollution and validate air quality and climate models. Its information is used by about 200 universities or institutes in Europe, the United States, Japan, South America, India and China.

Hawaiian’s participation in IAGOS aligns with the carrier’s ongoing commitment to reduce the impact of aviation on the environment. Hawaiian is investing in fuel efficient aircraft by adding 18 new A321neos to its fleet starting later this year. Last year, the airline also conducted two demonstration flights to Honolulu from Brisbane and Auckland using a series of gate-to-gate environmental best practices outlined by the Asia and Pacific Initiative to Reduce Emissions (ASPIRE).

For more information, please visit IAGOS at iagos.org.

Hawaiian Airlines Welcomes Public High School Students to Inaugural Ka Ho‘okele Mentorship Program

Hawaiian Airlines is opening its doors to public high school students in a new mentorship program that provides hands-on learning about all aspects of the airline industry.

The carrier’s Ka Ho‘okele “The Navigator” Explorers Program, developed with the Aloha Council Boy Scouts, features more than 20 Hawaiian Airlines employees from diverse sectors of the company who volunteer to mentor high school students in aviation careers.

In a recent visit to Hawaiian Airlines’ maintenance facility, public high school students practiced sheet metal skills as part of the carrier’s Ka Ho’okeele mentorship program.

Earlier this week, the inaugural class of 19 students from nine O‘ahu public high schools, including Castle, Farrington, Kailua, Kalāheo, Kalani, Kapolei, Mililani, Moanalua, and Pearl City, took part in their first afterschool tour of Hawaiian’s maintenance operations. Students were given a safety briefing, practiced sheet metal skills such as cutting, bending and fitting, studied aircraft electronic systems and observed quality control checks.

“Ka Ho‘okele provides youngsters in our community a window into the multiple facets of the airline business, introduces them to a large array of skills and showcases exciting career options available for them to pursue,” said Debbie Nakanelua-Richards, Hawaiian’s director of community relations.

“Aloha Council, Boy Scouts of America is proud to partner with Hawaiian Airlines in providing a high-quality career-oriented Explorers program. The students will gain invaluable career skills through the mentoring provided by Hawaiian Airlines,” said Jeff Sulzbach, scout executive and CEO of Aloha Council.

Participants will spend the next 10 weeks immersed in Hawaiian’s operations as employees share their expertise in areas ranging from cargo to flight and airport operations, among many other fields. Throughout the program, the group will also be introduced to Hawaiian’s culture of Ho‘okipa (Hawaiian hospitality), learn about educational requirements to achieve successful aviation careers, and practice key job skills such as interviewing, presentation and teamwork.

Prior to an exam and graduation in May, the class will participate in a weekend community service activity alongside Hawaiian’s Team Kōkua volunteers.

The Ka Ho‘okele program is the latest addition to the airline’s growing education outreach efforts in the community. Over the past several years, Hawaiian has conducted popular Keiki Tours for preschool and elementary students at Honolulu International Airport and it recently launched a mechanic apprenticeship program with the Honolulu Community College’s Aeronautics Maintenance and Technology program and the International Association of Machinists and Aerospace Workers union. Last year, the Hawaiian Airlines Foundation donated $50,000 to Maryknoll School’s new high school Mx Scholar Program for STEM (Science, Technology, Engineering and Math) & Aerospace.

For more details about the Ka Ho‘okele program, please visit https://scoutingevent.com/104-ExProgramHawaiianAirlines.

Next Step Taken in Potential Recovery For Rescued Pueo

The cargo handlers at Hawaiian Airlines, like anyone else who spotted it, thought a dog or a cat was in the carrier that arrived at Honolulu International Airport for shipping yesterday morning.  Inside this particular crate was a pueo, or Hawaiian short-eared owl, that made headlines across the state recently after a seven-year-old Oahu girl, her father, and another man rescued it from the side of a road.  DLNR Division of Forestry and Wildlife (DOFAW) biologists and the veterinarian, who first treated the bird’s broken wing, believe it likely flew into some sort of line.

Yesterday DOFAW biologists Afsheen Siddiqi and Jason Omick transported the injured pueo to the airport, to be loaded on a Hawaiian Airlines jet for the short-hop to Kona on Hawai‘i island.There, staff from the Hawai‘i Wildlife Center met it to begin its rehabilitation and physical therapy.  Siddiqi said, “At the moment the pueo is stable and it is more active than it was when it originally came in.  It is still receiving pain medications for its broken wing.” She explains the rehab experts will determine whether the bird can be released back into the wild.  If that doesn’t happen it could be sent to a zoo for educational display or in the worst case it could be put to sleep. That would happen if the pueo continued to need pain medications because its wing did not heal properly. No one wants the pueo to suffer indefinitely. Siddiqi believes its prognosis will be clearer in 2-3 weeks.

7-year-old Malia Rillamas spotted the bird sitting on the side of a North Shore highway on the afternoon of Jan. 15, 2017. She asked her dad Jonathan, to pull over.  Then another man, Brian Smith stopped and for the next 2 hours the trio watched over it, until an officer from the DLNR Division of Conservation and Resources (DOCARE) arrived to take it to Aloha Animal Hospital. For their efforts the Rillamas’ and Smith were presented with DLNR’s first-ever “Citizen Conservationist” awards. Young Malia became the toast of her classmates and asked if she could name the Pueo? DLNR/DOFAW biologists said sure, and she named it “Sunshine,” or Pa ‘ana a ka la.

Due to their declining population the pueo is classified as endangered by the DLNR on O‘ahu only. The species is also protected statewide by the federal Migratory Bird Treaty Act.

Pueo Resued Follow Up Media Clips from Hawaii DLNR on Vimeo.

SSI and Hawaiian Airlines Launch New Rewards Program

SSI and Hawaiian Airlines announced a new rewards program today called Opinions Take Flight.  The program offers HawaiianMiles members the opportunity to earn award miles by participating in surveys and sharing their opinions.

Click to see how the program works

Currently in its 88th year of continuous service, Hawaiian Airlines is Hawaii’s biggest and longest-in-service airline, as well as the largest provider of passenger air service from its primary visitor markets on the U.S. mainland.  HawaiianMiles members who enroll in the free Opinions Take Flight program (http://www.opinionstakeflight.com) will grow SSI’s B2B U.S. sample membership and provide SSI clients more access to consumer and business travelers’ opinions.

As the program rolls out to other countries, SSI is expecting additional signups from HawaiianMiles members living and working in Japan, South Korea, China, Australia and New Zealand.  SSI is the premier data audience company with over 2 million B2B sample members globally.

HawaiianMiles members who newly enroll in the Opinions Take Flight panel will receive 350 award miles after completing their first survey.  Award miles will be directly deposited into member accounts and can be redeemed for air travel, car rentals, hotel stays and shopping.

“We are extremely excited for our HawaiianMiles members to experience the Opinions Take Flight program with SSI,” said Char Oshiro, senior director for HawaiianMiles, based in Honolulu.  “In our continuing effort to offer new opportunities to earn miles toward travel-related services, this relationship with SSI will be a first for HawaiianMiles.  We have great confidence in SSI and its team.  They have built a fantastic reputation as the world’s largest multi-mode sample provider to professionals around the globe seeking insights.”

SSI’s business-to-business (B2B) and business-to-consumer (B2C) audiences are part of the world’s largest and most trusted proprietary sample, which means participants are carefully recruited, verified and managed according to SSI’s high standards.  SSI reaches and engages even the most challenging targets from more than 90 countries.  Sixty-two percent of SSI research projects are multi-cultural.

“SSI is a company deeply rooted in creating data solutions and technology for consumer and business-to-business survey research.  We’ve held a leadership position in providing audience for insights and created the largest network of audience focused loyalty programs around the world,” said Bob Fawson, SSI chief product officer.  “SSI is dedicated to helping companies go from product discovery to product supremacy.  By joining the Opinions Take Flight panel, HawaiianMiles members will experience a simple and easy way to earn miles to help global companies improve their products and services.”

Hawaiian Airlines Remains Top Carrier for Punctuality – 13th Consecutive Year Holding Title

Hawaiian Airlines remained the nation’s top carrier for punctuality in 2016, as reported by the U.S. Department of Transportation (DOT), marking the airline’s 13th consecutive year holding the title.

Click to view Air Travel Consumer Report for February 2017

Hawai’i’s largest and longest-serving airline averaged a 91.1 percent on-time performance rating in 2016, earning the top ranking in all but one month and exceeding the industry average for the year by 9.7 percentage points. For December, Hawaiian Airlines posted a leading 85.1 percent on-time performance rating. The carrier also ranked first in fewest flight cancellations with 0.1 percent, or nine cancellations out of 6,347 flights.

“It’s no secret that our more than 6,000 employees work passionately every day to ensure our guests arrive at their destination on-time,” said Mark Dunkerley, president and CEO of Hawaiian Airlines. “Our success the past 13 years is a direct result of their hard work, and I continue to be inspired by their dedication to our guests.”

Last month, Hawaiian was also named the world’s most punctual airline in 2016 by air travel intelligence company OAG in its annual ranking of on-time performance for all global airlines and airports.

Hawai’i’s largest and longest-serving airline provides daily non-stop service to Hawai’i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft. Hawaiian Airlines also operates approximately 160 daily flights between the Hawaiian Islands using Boeing 717-200 aircraft.

The DOT’s monthly Air Travel Consumer Report ranking the nation’s 16 largest air carriers is available online at www.dot.gov/individuals/air-consumer/air-travel-consumer-reports.

Hawaiian Airline Pilots to Hold Ratification Vote

Hawaiian Airlines and the Air Line Pilots Association (ALPA) have reached a Tentative Agreement on a 63-month contract amendment covering the airline’s 665 pilots, the company announced today. ALPA will hold a ratification vote scheduled to take place between March 6 and 24. If ratified, the amendment becomes effective April 1 and remains in effect until July 1, 2022.

“I am pleased that we have been able to reach an agreement that offers our pilots a significant increase in compensation,” said Jon Snook, Hawaiian’s chief operating officer and the company’s lead negotiator.

The company reached new accords in 2016 with three labor unions representing more than 2,200 employees. It is currently in negotiations with the Association of Flight Attendants, whose contract became amendable in January.

Hawaiian Airlines Named Most Punctual Airline in the World

Hawaiian Airlines has been named the world’s most punctual airline in 2016 according to results released by air travel intelligence company OAG in its annual ranking of on-time performance (OTP) for all airlines and airports. The OAG Punctuality League, covering 200 airlines from every corner of the globe, revealed that 89.9 percent of Hawaiian’s flights arrived on time in 2016.

“This accomplishment was won through the hard work and dedication of our more than 6,000 employees,” said Mark Dunkerley, president and CEO of Hawaiian Airlines. “Together they have made Hawaiian an industry leader not only in punctuality but also in the quality of service they deliver every day to our guests.”

Hawai‘i’s largest and longest-serving airline provides daily non-stop service to Hawai‘i from 11 gateway cities in North America – more cities than any other carrier – using Airbus A330-200 and Boeing 767-300 aircraft, along with service from Japan, South Korea, China, Australia, New Zealand, American Samoa and Tahiti. Hawaiian Airlines also operates approximately 160 daily flights between the Hawaiian Islands using Boeing 717-200 aircraft.

The OAG Punctuality League is derived from the most comprehensive airline schedules database in the world and is the most transparent global benchmark for the world’s airlines and airports.

The report is available online http://www.oag.com/punctuality-league-2016.

Hawaiian Airlines Leasing Plane From China – Phasing Out B767-300s

Hawaiian Airlines will dry-lease an A321neo from China with delivery scheduled for 2018.

As previously reported, Hawaiian plans to phase out its fleet of eight B767-300s by the end of 2018. To expedite the process, it has ordered one A330-200 from Airbus Industrie, and will lease one more A321neo in addition to this one.

Hawaiian plans to phase in sixteen A321neos by end of 2020, plus the two leased aircraft, which will free up some its fleet of twenty-three A330-200s for more flights to Asia. It also has eighteen B717-200s which it uses for flights between the islands of Hawaii.

Hepatitis A Cases Identified in Chili’s Kapolei Food Service Employee and Hawaiian Airlines Flight Attendant

The Hawaii State Department of Health (DOH) is continuing its investigation of a hepatitis A outbreak on the island of Oahu and has confirmed two new cases in a food service employee at Chili’s restaurant located at 590 Farrington Highway in Kapolei, and a Hawaiian Airlines flight attendant.

Hep Hawaiian“At this time, no infections have been linked to exposure at these businesses and they are not sources of the outbreak,” said State Epidemiologist Dr. Sarah Park. “We are alerting the public only as a precaution; the risk of transmission is extremely low and these businesses are working with us to help prevent potentially new cases in our community.”

Although it is not a food service establishment, Hawaiian Airlines has been named because the infected crew member served inflight food and beverages to passengers. Hawaiian Airlines customers may go to www.hawaiianairlines.com/hepatitisA for detailed information on affected flights and other support available.

“The most infectious period for this disease may be as much as two weeks before the onset of symptoms — before the individual even knows he or she is sick,” Park added. “The public’s health is our main concern, and we feel it is important to equip people with this information so they may work with their healthcare providers to protect their health.”

Persons who consumed food or beverage products from these businesses during the identified periods may have been exposed to the disease and are recommended to:

  1. Contact their healthcare providers about the possibility of receiving hepatitis A vaccine or immune globulin (IG), which may provide some protection against the disease if administered within two weeks after exposure.
  2. Monitor their health for symptoms of hepatitis A infection up to 50 days after exposure.
  3. Wash their hands with soap and warm water frequently and thoroughly, especially after using the bathroom and before preparing food.
  4. Stay at home and contact their healthcare provider immediately if symptoms of hepatitis A infection develop.

To help prevent the spread of disease during the investigation, the public is encouraged to talk to their healthcare providers about vaccination. A statewide list of vaccinating pharmacies is available at http://health.hawaii.gov/docd/files/2013/07/IMM_Adult_Resource_List.pdf or call the Aloha United Way information and referral line at 2-1-1.

As of July 26, the current number of hepatitis A cases linked to the outbreak is 93. This number is updated weekly on Wednesday and posted at http://health.hawaii.gov/docd/hepatitis-a-outbreak-2016/.

Symptoms of hepatitis A infection include fever, fatigue, loss of appetite, abdominal discomfort, dark urine, diarrhea, and yellow skin and eyes. Individuals, including food service employees, exhibiting symptoms of hepatitis A should stay home and contact their healthcare provider.

While vaccination provides the best protection, frequent handwashing with soap and warm water after using the bathroom, changing a diaper, and before preparing food can help prevent the spread of hepatitis A. Appropriately cooking foods can also help prevent infection.

For the complete list of food service establishments that have had employees diagnosed with hepatitis A infection, visithttp://health.hawaii.gov/docd/hepatitis-a-outbreak-2016/.

For additional information about hepatitis A go to http://health.hawaii.gov/docd/hepatitis-a-outbreak-2016/.

 

Philippine Airlines and Hawaiian Airlines Forge Code-Share Partnership

Philippine Airlines (PR)  and Hawaiian Airlines (HA) recently forged a code-share partnership which will provide passengers convenient connections between the Philippines and the Hawaiian Islands.

Philippine Airlnes
“Philippine Airlines is proud to forge a codeshare partnership with Hawaiian Airlines from Honolulu in O‘ahu to the  inter-island points of Līhu‘e, Hilo, Kona, and Maui.  From these points, passengers can visit other neighboring island destinations including Kaua‘i and Hawai‘i Island,”  PAL President Jaime J. Bautista said.

Passengers on PAL’s five times weekly Honolulu flights will have a seamless transfer to Hawaiian Airlines. PR passengers will be checked-in all the way to their final destination.

“As we widen our route network, we aim to not only provide point to point travel, but to create passenger traffic beyond the main gateways. All these are geared towards providing passenger convenience and satisfaction,” Bautista added.

The code share flights will be made available in conjunction with the flag carrier’s weekly service to Honolulu. Passengers on the HA/PR code-share flights between the inter-island points and Honolulu now have the chance to seamlessly connect to PAL’s regular flights between Honolulu and Manila and journey onto any of the flag carrier’s 30 domestic destinations.

Hawaiian Airlines (HA) is the 1st US Carrier Code Share Partner of PAL.

Approved Route Between Kona and Tokyo’s Haneda Airport Expected to Bring in More Than $50 Million to Hawaii Island Economy

Gov. David Ige is applauding the U.S. Department of Transportation’s approval of Hawaiian Airlines’ application to serve Kona from Haneda Airport in Tokyo.

Hawaiian Airlines

“This creates the opportunity for us to open up Kona as an international point of entry. This is a significant step toward making that happen,” said Mike McCartney, Gov. Ige’s chief of staff.

Hawaiian Airlines has been flying passengers on the Haneda-Honolulu route since 2010, providing 107,000 round-trip seats a year and generating $564 million in direct spending.

Gov. Ige, who is traveling on the mainland, submitted a letter of support of Hawaiian Airlines’ application for a second route, which said, in part:

“Providing direct service to Kona will open a new Haneda gateway to a market that has significant pent-up demand. Kona is the third largest U.S. airport without nonstop service to Tokyo. It has more point-of-sale Japanese passengers than eleven markets that currently enjoy nonstop service to Japan’s most populous city,” said Gov. Ige.

The U.S. DOT has given Hawaiian Airlines until Jan. 29, 2017 to start the new service.