• what-to-do-media
  • puako-general-store
  • Cheneviere Couture
  • Arnotts Mauna Kea Tours
  • World Botanical Garden
  • Hilton Waikoloa Village
  • Hilton Luau
  • Dolphin Quest Waikoloa
  • Discount Hawaii Car Rental
  • 10% Off WikiFresh

  • Say When

    June 2018
    S M T W T F S
    « May    
     12
    3456789
    10111213141516
    17181920212223
    24252627282930

Update On North Kona Emergency Water Restriction – Another Failure

The Emergency Water Restriction for North Kona remains in effect. ALL residents and customers in North Kona must continue to restrict water use to health and safety needs (drinking, cooking, and hygiene purposes).

This restriction also prohibits the draining and refilling of swimming pools, hot tubs, water fountains, etc. Customers should take appropriate measures to reduce the loss of existing water in swimming pools and hot tubs, such as checking the pool for leaks and consulting a pool supplier for appropriate pool covers. In addition, customer should ensure proper operation and maintenance of pool pump equipment.

Recent well failures at Kohala Ranch Water Company (private water system) has left their community without an operating potable water source. As such, it was essential for the Department’s pump contractor to relocate equipment and respond to their critical situation. This will push back the completion of the Department’s Hualālai and Palani well repairs by approximately a week and a half.

Updates on well repairs can be found at www.hawaiidws.org.

Due to a significant level of overall compliance, water levels in the tanks have remained stable. The Department appreciates the community’s efforts to restrict water use during this time. Therefore, limited hand watering of precious plants, on occasion, is still acceptable using the following best practices:

  • Water at night to reduce evaporation.
  • Use of County’s free mulch to preserve moisture around plants. Visit the County’s website at: http://www.hawaiizerowaste.org/recycle/gr eenwaste/ for more information.
  • Use of rainwater from downspouts for plants.
  • Do not over-water plants.
  • Use of sprinklers (manual or automatic) for lawns and grass areas is still prohibited.

For other unique situations, please contact the Department to discuss possible options. Without everyone’s continued cooperation, there will be areas that will experience periodic loss of water service or lower water pressures.

We also recommend that residents store a sufficient amount of water for basic household needs, such as drinking, cooking, and hygiene purposes, in the event of service disruptions.

For your use, potable water can be obtained from a water “buffalo” located on Hina Lani Street below Anini Street as well as water spigots along Ane Keohokalole Highway, between Kealakehe High School and Palani Road. Please bring your own drinking water containers to fill.

For more information visit our website at www.hawaiidws.org. To report any observed wasteful use of water, call 961-8060 during normal business hours or email dws@hawaiidws.org. For after hour emergencies call us at 961-8790.

Another Water Pump Goes Down – North Kona Water Restrictions Mandated

This is an Emergency Water Restriction Notice for North Kona District customers for Monday August 14.

The Department of Water Supply reports Honokohau Deepwell located in North Kona is now out of service. Due to the loss of this pump this morning, North Kona customers in the area from Keauhou to Keahole and Honalo to Makalei must restrict water use to health and safety needs only. This means use water for drinking, cooking, and hygiene purposes only. Cease all other water use including all irrigation and washing of vehicle and boats.

Conserve water by flushing toilets less often and taking shorter showers.
We also recommend that residents store a sufficient amount of water (5-10) gallons for basic household needs, such as flushing toilets, hygiene and consumption in the event of service disruption.

Until further notice, the Department of Water Supply is suspending temporary service accounts and irrigation accounts in North Kona.

Department of Water Supply will be monitoring water usage and wasteful water use will be subject to further water restrictions and possible water shut off.

In order to help meet general customer demand, Water Supply has established Public Potable Water Distribution Stations at the following locations:

  • Ane Keohokalole Hwy. between Kealakehe Parkway and Kealakehe High School
  • Hina Lani between Anini St. and Manu Mele St.

For after hours emergencies, or to report any observed wasteful use of water call the DWS at 961-8790. During normal business hours, call 961-8060.
This email address will be kept updated and you will be informed of any conditions that may affect your safety.

Thank you, have a safe day, this is your Hawaii County Civil Defense.

Hawaii Department of Water Supply Apologizes – Special Community Forum July 20th

“The current conditions are critical and we need to act now to prevent a potential catastrophe.”  ~ State Senator Josh Green

Due to the emergency nature of the current and prolonged water restrictions in North Kona and the greater Kona area, we have scheduled this special forum event during the normal West Hawaii Forum series summer break of July-August.   July 20, 2017 at 6pm West Hawaii Community Center

During this forum, we expect officials from DWS to explain the how and why of the current water emergency.

We will also explore, with the help of our community forum audience;

  1. why the agency was not better prepared for critical equipment failures and service disruptions,
  2. why it will take nearly an entire year to fully restore water service to the Kona area,
  3. the lessons learned from this experience and prevention plans to avoid potential future service disruptions and impaired operations.
  4. And we will also explore DWS power dependency and relationship to customer water supply services.

The seriousness of the current area water emergency cannot be emphasized enough.

The Forum’s featured speakers include:

Keith Okamoto, Manager and Chief Engineer of Department of Water Supply along with Kawika Uyehara, DWS Deputy, Kurt Inaba, Head of Engineering, and Clyde Young, DWS Lead Mechanical Engineer.

This forum will feature a new and improved audio listening experience. We look forward to seeing you there.

Continue reading

Kona Water Restriction Update

This is a Department of Water Supply Water Restriction update for Monday, July 3, at 4:00  p.m.

The Department’s Keahuolū Deepwell is out of service and currently being repaired. ALL residents and customers in North Kona must continue to restrict water use to health and safety needs (drinking, cooking, and hygiene purposes) only. Cease all irrigation activities.

Work to install the replacement pump and motor continues. Crews will continue to work double shifts and throughout the Fourth of July holiday to complete repairs. Completion is still expected by Sunday, July 9.

DWS appreciates everyone’s assistance and continued cooperation. Due to your help, water service has been maintained to all users.

DWS will continue to monitor for unnecessary water use.

We also recommend that residents store a sufficient amount of water for basic household needs, such as drinking, cooking, and hygiene purposes, in the event of service disruptions.

For your use, a water tanker is located on Hina Lani Street between Anini Street and Manu Mele Street and a water spigot on a fire hydrant along Ane Keohokalole Highway, between Kealakehe Parkway and Kealakehe High School.

Please visit our website at www.hawaiidws.org for more information. To report wasteful water use, call the Department of Water Supply. During normal business hours – 961-8060. After-hours and emergencies – 961-8790.

The next update is scheduled for Wednesday, July 5, at 4:00 p.m.

Civil Defense Notice on Water Restrictions – Public Potable Water Distribution Stations Set Up

This is a Civil Defense Message. This is an Emergency Water Restriction Notice for North Kona District customers for Thursday, June 29 at 4PM. The Department of Water Supply reports Keahuolu Well located in North Kona District is out of service.

Due to the loss of this pump and to avoid the loss of water pressure and service, the Department of Water Supply is issuing an immediate restriction on water use to health and safety needs of drinking, cooking, and sanitation ONLY.  North Kona customers in the area from Keauhou to Keahole and  Honalo to Makalei must cease all other water use including all irrigation and washing of vehicles and boats.    

Conserve water by flushing toilets less often and taking shorter showers.

We also recommend that residents store a sufficient amount of water (5-10 gallons) for basic household needs, such as flushing toilets, hygiene and consumption in the event of service disruption.

Until further notice, the Department of Water Supply is suspending temporary service accounts and irrigation accounts in North Kona.

Department of Water Supply will be monitoring water usage and wasteful water use will be subject to further water restrictions and possible water shut off.

In order to help meet general customer demand, Water Supply has established Public Potable Water Distribution Stations at the following locations:

  • Ane Keohokalole Hwy. between Kealakehe Parkway and Kealakehe High School
  • Hina Lani between Anini St. and Manu Mele St.

 

Community Forum on Kona Water Restrictions – One Year to Fully Restore Water Service

Due to the emergency nature of the current and prolonged water restrictions in North Kona and the greater Kona area, we have scheduled this special forum event during the normal West Hawaii Forum series summer break of July-August.

During this forum, we expect officials from DWS to explain the how and why of the current water emergency.

We will also explore, with the help of our community forum audience;

  1. why the agency was not better prepared for critical equipment failures and service disruptions,
  2. why it will take nearly an entire year to fully restore water service to the Kona area,
  3. the lessons learned from this experience and prevention plans to avoid potential future service disruptions and impaired operations.
  4. And we will also explore DWS power dependency and relationship to customer water supply services.

The seriousness of the current area water emergency cannot be emphasized enough.

The Forum’s featured speakers include:

  • Keith Okaomoto, Manager and Chief Engineer of Department of Water Supply

Additional forum presenters will be announced in the coming days.

This forum will feature a new and improved audio listening experience. We look forward to seeing you there.

WEST HAWAII FORUM DATE: Thursday, July 20th, 2017

TIME & PLACE: 6 – 8 PM, WHCC

EVENT DETAILS:  http://www.westhawaiiforum.org/event/department-of-water-supply-apologizes-questions-remain/

North Kona DeepWell Repair Schedule Status – Temporary Water Conservation

Residents of Kona you are probably all aware of the request to reduce your water use by 25% due to the repairs being done on 4 of our deepwells that service the Kona area.  This is a temporary request to ensure that there will not be any disruption in services while the pumps are being restored.

The Department of Water Supply apologizes for this situation and is doing everything they can to expedite the work and to ensure this will not happen again in the future.  We thank you for your patience, necessary cooperation, and understanding.

Below are the expected repair completion dates for the North Kona Water DeepWells.  During this time, it is vital to conserve water.

  • WAI’AHA DEEPWELL – Pump has been delivered and motor is to arrive in the 3rd week of July, 2017. Repair is on schedule and completion date is July 31, 2017.
  • PALANI DEEPWELL – Electrical materials, pump and motor are expected to arrive in August 2017. Repair is on schedule and completion date is October 30, 2017.
  • HUALĀLAI DEEPWELL – Pump is expected to arrive in August 2017. Repair is on schedule and completion date is November 26, 2017.
  • KEŌPŪ DEEPWELL – Electrical materials and pump and motor are expected to arrive in August and September 2017. Repair is on schedule and completion date is December 20, 2017.

For more information regarding the water restriction, status of the well repairs, and/or ways to conserve water, please visit the Department of Water Supply website at www.hawaiidws.org.  You can also call the Department of Water Supply at 961-8060 for more information, or to report misuse, during normal business hours of 7:45 a.m. to 4:30 p.m.