Consumers Holding Island Air Tickets Should Seek Refunds Immediately

Hawaiʻi consumers who purchased unused Island Air travel tickets by credit or debit card are urged to contact their credit or debit card providers to seek refunds, according to Office of Consumer Protection Executive Director Stephen Levins.

Island Air has discontinued operations, and the contracted travel services paid for will not be delivered. Consumers seeking refunds should act as soon as possible, and seek other arrangements for their travel plans.

Hawaiʻi Island Air, Inc., dba Island Air filed for Chapter 11 bankruptcy protection on Monday, Oct. 16, 2017, but less than one month later, ceased operations on Saturday, Nov. 11th, 2017.

With bankruptcy court approval received on Wednesday, Nov. 15, 2017, the company has since converted its case to Chapter 7 bankruptcy. A trustee has been appointed to oversee the liquidation of the company’s unencumbered assets to generate cash to pay creditors. The liquidation process will be lengthy and what will be available for creditors is unclear. In circumstances such as this the consumers’ best option is to obtain refunds from their card providers.

“In most instances paying by credit card makes is easier for consumers to obtain a refund for services or goods that are not provided,” said Executive Director Levins. “In view of this, anyone who purchased an unused ticket by credit card needs to contact their credit card company as soon as possible to request a chargeback.”

There are time limits that consumers need to pay attention to when applying for a refund. Although some credit card companies may establish more generous policies federal law establishes a 60-day deadline from the time a credit card statement with the improper charge is first posted. For more information on how to request a refund or a chargeback, consumers should call their credit card company or review their statement.

More information on disputing credit card charges is available on the Federal Trade Commission website.

Kona Job Fair Set for Displaced Island Air Employees

Island Air photo.

In addition to the upcoming Nov. 18 Honolulu Open House for former Island Air employees announced last week, Hawaiian Airlines has confirmed additional job fairs in Kona, Kahului and Līhu‘e.

These sessions are reserved for displaced Island Air workers.

Kona (KOA) interviews for Customer Service Agents and Ramp Agents
Friday, Nov. 17, 2017
8:20 a.m.–12:40 p.m. (20-minute interviews)
KOA HA Offices – Check-in at HA ticket counter
Bring two copies of your resume
Must register online at https://calendly.com/hacareers/kona

Līhu‘e (LIH) interviews for Customer Service Agents and Ramp Agents
Wednesday, Nov. 15, 2017
8:20 a.m.–noon (20-minute interviews)
LIH State of Hawaii Mezzanine Conference Room
Bring two copies of your resume
Must register online at https://calendly.com/hacareers/lihue

Kahului (OGG) interviews for Customer Service Agents and Ramp Agents
Thursday, Nov. 16, 2017
8:20 a.m.–2:40 p.m. (20-minute interviews)
OGG WP Offices – check in at the WP ticket counter
Bring two copies of your resume
Must register online at https://calendly.com/hacareers/kahului

Island Air ‘Hopes to Compensate Employees in Full’

UPDATE

Hawaiian Airlines has added three extra roundtrip flights from Honolulu to Kona, Lihue and Kahului on the afternoon and night of Sunday, Nov. 12, in anticipation of high passenger traffic resulting from Island Air’s shutdown.

The new flights are: Flight No.

Departing

Time

Arriving

Time

HA1108

Honolulu

16:15

Kona

17:03

HA1107

Kona

17:33

Honolulu

18:20

HA1103

Honolulu

18:55

Lihue

19:36

HA1104

Lihue

20:10

Honolulu

20:44

HA1106

Honolulu

21:19

Kahului

21:58

HA1105

Kahului

22:26

Honolulu

23:02

The flights are available to the general public for purchase at www.hawaiianairlines.com.

ORIGINAL POST

Island Air has been working to connect its team members with prospective employers as the company prepares to cease operations at midnight tonight, Friday, Nov. 10.

Island Air hopes to compensate its employees in full for the work performed through Friday, Nov. 10, 2017; however, the final determination will be up to the Bankruptcy Court Trustee. The employees’ existing healthcare insurance benefits will expire on Thursday, Nov. 30, 2017, at the earliest.

Island Air. Courtesy photo.

Island Air officials have been in communication with businesses around the state that have expressed interest in assisting the employees.

In addition, Island Air is working with these and other prospective employers to schedule a job fair for the employees in the near future.

“We appreciate the outpouring of support from so many local businesses that want to provide opportunities for our employees,” said Island Air President and CEO David Uchiyama. “Our 423 dedicated employees are among the best in the industry. I can’t speak enough about the commitment, work ethic, professionalism and company loyalty our team members have displayed throughout their careers, and I am confident they will make positive contributions to other businesses and organizations that need talented, experienced and committed individuals.”

Uchiyama noted that businesses, including other airlines, hotels, healthcare providers and other industries, have reached out to Island Air to provide information about potential employment opportunities as well as to inquire about the skills and qualifications of the impacted employees.

“The high caliber of our employees makes them ideal candidates for job opportunities across many industries,” said Uchiyama. “Island Air’s employees have undergone stringent background and security checks, completed extensive training and education and earned numerous safety and technical certifications. In addition to being leaders in their fields, many of our employees are actively involved in our local community. Whether they were born and raised here or have adopted the Islands as their home, our employees know and love Hawai‘i and incorporate our Island traditions and values into their everyday work and service to our customers.”

“I am so proud of the professionalism and integrity of our team members as they focus on providing our passengers with the Island Way experience on our final day of operations,” Uchiyama added.

Also today, Island Air employees met with representatives from the state’s Workforce Development Branch to begin the job transition process. Employees on O‘ahu attended three separate meetings with the Department of Labor and Industrial Relations’ (DLIR) “Rapid Response Team” to learn about job placement and training assistance, as well as applying for unemployment insurance and other benefits. Rapid Response Team meetings for employees on the Neighbor Islands are being scheduled.

“We appreciate the assistance the Department of Labor and Industrial Relations is providing to our team members during this difficult period,” said Uchiyama.

 

Island Air to Discontinue Service on Nov. 11

Island Air photo.

Hawaii Island Air (Island Air) announced on Thursday, Nov. 9, that it will be closing operations as of 12:01 a.m. Saturday, Nov. 11, 2017.

As a result of this announcement, all Island Air passengers must make alternative arrangements for interisland transportation, effective this Saturday, Nov. 11, 2017.

Earlier this month, Island Air was forced to file for Chapter 11 bankruptcy protection (see link below) in an effort to continue operations following threats of legal action by the lessors of Island Air’s aircraft to ground and repossess the company’s fleet.

Island Air was unable to locate a new investor or lender to provide funding to support airline flight operations and a successful reorganization.

One of the difficulties of attracting new investors was the aggressive legal attacks by Lessors Wells Fargo Bank Northwest, N.A. and Elix 8 Ltd. Although Lessors’ Motion for Temporary Restraining Order was denied by Judge Robert Faris of the District of Hawai‘i Bankruptcy Court on Friday, November 3, Lessors continued to engage in multi-directional legal attacks which Island Air could no longer combat without additional financing. The aircraft lessors were seeking termination of all leases and immediate repossession of all aircraft.

“Island Air has taken every measure possible to avoid this tremendous hardship to its passengers,” said David Uchiyama, Island Air president and CEO. “Island Air appreciates the loyalty and support its customers, management, employees, and vendors have shown the airline, especially during the last few weeks of this bankruptcy process. Island Air is proud of its 37-year history of service to the State of Hawai‘i.”

 

“I want to thank Island Air for its decades of service to our communities,” said Gov. David Ige. “For 37 years the company and its employees have played a big role in connecting island families and supporting our business community. The closure will have a tremendous effect on 400 employees and their families, and the state will be working with Island Air to help the employees apply for unemployment insurance and provide assistance with job searches and training opportunities.”

RELATED LINK
Island Air Files for Chapter 11 Bankruptcy Protection