HELCO Power Restoration Update – Estimated 1,100 Customers Remain Without Power

Hawaii Electric Light on Tuesday restored service to approximately 100 customers in Discovery Harbor, Keaau, and Pahala Village – areas that lost power as a result of Tropical Storm Iselle. At this time, 99 percent of Hawaii Island customers now have power.

Shaka For HELCOAn estimated 1100 customers remain without power. Nearly all of these customers are in Nanawale Estates, Vacationland, and Kapoho Beach Lots, where electrical line crews are focusing their efforts and expect to make more progress today.

The storm caused extensive damage in those areas, with many streets impacted by fallen trees, downed power lines and damaged utility poles. Tree-trimming and construction crews have been working in those areas for several days to clear roads and dig holes for poles, so electrical line crews can move in and work safely and efficiently.

In the interests of safety, electrical line crews will complete repairs in those areas before restoring power to each subdivision. Restoration progress may be impacted by access due to storm debris, fallen trees, or other conditions in the field.

Customers in areas besides Nanawale Estates, Vacationland, and Kapoho Beach Lots who are still without power should report their outage by calling 969-6666.

Electrical line crews are also continuing to work on smaller outages in the following areas: Hawaiian Paradise Park, Leilani Estates, and Lanipuna Gardens. Tree-trimming and hole-digging crews are also continuing to work in Hawaiian Acres, Lanipuna Gardens, and Nanawale.

Although crews have made good progress and restoration in many areas may be much faster, estimates indicate it could take approximately another two weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

Customer Information Center in Puna

Hawaii Electric Light’s Customer Information Center is at the Leilani Estates Community Center at 13-3441 Moku Street in lower Puna and will remain open daily from 9 a.m. to 4 p.m. – and longer if needed – as the restoration process continues.

Company representatives are on hand to answer questions from the public and provide the status of repairs. Free wi-fi access and a charging station also will be available at the center. Customers may bring their electronic devices to the center and get them charged there. The center at the Hawaiian Shores Community Center in Hawaiian Beaches is closed.

Electrical Safety

Hawaii Electric Light urges the public to remember these important safety tips:

  • Do not handle or move any fallen or damaged utility equipment.
  • Do not approach any downed power lines, as they may have electricity running through them and can be dangerous. If you see someone injured by a downed power line, do not approach them and call 9-1-1 for assistance.
  • Use generators outdoors and away from flammable materials. Generators connected directly to your home may feed excess electricity back into power lines, creating a public safety hazard. Plug appliances directly into your generator, using extension cords.
  • Unplug unnecessary and sensitive electronic equipment. Use high-quality surge suppressors for electric appliances that remain plugged in.
  • Use batteries to power flashlights and lanterns. Do not use candles or other flammable fuel sources, as they are fire hazards.
  • Be aware of trees and utility poles that were weakened by storm winds and have the potential for falling.
  • Anyone who is without power and who is dependent on electric-powered life support medical equipment should make arrangements to go to an alternate location with power. They should bring their medical equipment and medications with them. They should also stay in contact with their medical equipment supplier for any special equipment needs.

HELCO Power Restoration Update – 1,200 Remain Without Power

Hawaii Electric Light continues to restore electric service to customers who lost power as a result of Tropical Storm Iselle. Service to an additional 300 customers was restored Monday. Currently, an estimated 1200 customers remain without power.

Significant progress has been made in Hawaiian Beaches and Hawaiian Paradise Park. Pockets of customers within these areas may still be out of power. Customers in those areas who are still without power should report it by calling 969-6666.

Areas of work

Today, electrical line crews are focused on the following areas:

  • Nanawale Estates – electrical line crews are working on power lines throughout the subdivision. Work also continues on digging holes to replace utility poles damaged by falling trees.
  • Lanipuna Gardens – electrical line crews are working on repairs on the main line providing service to the subdivision, as well as side streets.
  • Leilani Estates – electrical line crews are working on Kahukai Street and side streets, which suffered extensive damage from fallen trees.
  • Kapoho – electrical line crews are working on lines that provide service to Vacationland and Kapoho Beach Lots.

“We appreciate our customers’ patience as we make progress. In some neighborhoods, although main power lines have been restored, individual outages may need to be addressed home by home,” said Darren Pai, Hawaii Electric Light spokesman.

Restoration progress may also be impacted by access due to storm debris, fallen trees, or other conditions in the field.

Even if customers don’t see crews in their area, we want customers to know that work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service.

Although crews are making progress and restoration in many areas may be much faster, estimates indicate it could approximately another two weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

Customer Information Center in Puna

Hawaii Electric Light’s Customer Information Center was relocated on Aug. 16 to Leilani Estates Community Center at 13-3441 Moku Street in lower Puna, and will remain open daily from 9:00 a.m. to 4:00 p.m. – and longer if needed – as the restoration process continues. The center at the Hawaiian Shores Community Center in Hawaiian Beaches is closed.

Company representatives are on hand to answer questions from the public and provide the status of repairing the damage. A charging station also will be available at the center. Customers may bring their electronic devices to the center and get them charged there.

Restoring PowerBackground on restoration process

The process for restoring service involves many steps that need to be coordinated to ensure public and utility workers’ safety. We also must ensure we deploy the right resources to ensure crews can restore power as quickly as possible. Here’s an overview of the restoration process:

  • Assess damage: Damage assessments by field crews identify the extent of damage and the specific materials – including poles, transformers, and power lines – that need to be repaired or replaced.
  • Clear trees and debris/dig holes: Contracted tree trimming and construction crews then need to clear fallen trees and debris and dig holes for utility poles
  • Install poles, restring lines, and install transformers: Electrical line crews can then be deployed to begin installing the poles, framing the cross arms on the poles, restringing lines, and installing transformers and other equipment.
  • Repair main line first before energizing: Work is first done on the main lines serving subdivisions to restore the connection into those neighborhoods. Side streets can then be restored. Even after power is restored to a neighborhood, there may still be damage at individual homes or pockets of homes within a neighborhood that will need to be addressed separately.

HELCO Power Restoration Update – Estimated 1,500 Without Power

Hawaii Electric Light continues to make progress in restoring electric service to customers who lost power as a result of Tropical Storm Iselle. Service to an additional 400 customers was restored Sunday. Currently, an estimated 1,500 customers remain without power.

HELCO Work

Significant progress has been made in: Hawaiian Acres, Hawaiian Beaches/Hawaiian Shores, Hawaiian Paradise Park, Seaview Estates, and Black Sands Beach. Pockets of customers within these areas may still be out of power. Customers in those areas who are still without power should report it by calling 969-6666.

Areas of work

Today, electrical line crews expect to continue making progress in the following areas: Nanawale Estates, Leilani Estates, Hawaiian Paradise Park, Kapoho, Lanipuna Gardens, Tangerine Acres, and portions of upper Puna.

Some areas of focus today include:

  • Nanawele Estates – electrical line crews are working on the main power line that brings electric service to the subdivision. Tree trimming and construction crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Lanipuna Gardens – electrical line crews are working on repairs. Tree trimming and construction crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Tangerine Acres – electrical line crews are working on repairs. Tree trimming and construction crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Leilani Estates – electrical line crews have restored power along Leilani Boulevard and are now working on Kahukai Street and side streets, which suffered extensive damage from fallen trees.
  • Seaview Estates – electrical line crews are working on the main power line that brings service to the subdivision. Tree trimming crews are also preparing the area by clearing and trimming trees.
  • Kapoho – electrical line crews are working on the main power line along Kapoho Road to Kapoho Beach Lots.
  • Hawaiian Paradise Park – electrical line crews will be replacing poles on side streets within the subdivision and restoring power.

Restoration progress may be impacted by access due to storm debris, fallen trees, or other conditions in the field.

Even if customers don’t see crews in their area, we want customers to know that work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service.

Although crews are making progress and restoration in many areas may be much faster, estimates indicate it could approximately another two weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

Customer Information Center in Puna

Hawaii Electric Light’s Customer Information Center was relocated on Aug. 16 to Leilani Estates Community Center at 13-3441 Moku Street in lower Puna, and will remain open daily from 9:00 a.m. to 4:00 p.m. – and longer if needed – as the restoration process continues. The center at the Hawaiian Shores Community Center in Hawaiian Beaches is closed.

Company representatives are on hand to answer questions from the public and provide the status of repairing the damage. A charging station also will be available at the center. Customers may bring their electronic devices to the center and get them charged there.

Background on restoration process

The process for restoring service involves many steps that need to be coordinated to ensure public and utility workers’ safety. We also must ensure we deploy the right resources to ensure crews can restore power as quickly as possible. Here’s an overview of the restoration process:

  • Assess damage: Damage assessments by field crews identify the extent of damage and the specific materials – including poles, transformers, and power lines – that need to be repaired or replaced.
  • Clear trees and debris/dig holes: Contracted tree trimming and construction crews then need to clear fallen trees and debris and dig holes for utility poles
  • Install poles, restring lines, and install transformers: Electrical line crews can then be deployed to begin installing the poles, framing the cross arms on the poles, restringing lines, and installing transformers and other equipment.
  • Repair main line first before energizing: Work is first done on the main lines serving subdivisions to restore the connection into those neighborhoods. Side streets can then be restored. Even after power is restored to a neighborhood, there may still be damage at individual homes or pockets of homes within a neighborhood that will need to be addressed separately.

HELCO Power Restoration Update – Estimated 1,900 Remain Without Power

Hawaii Electric Light is reporting steady progress in restoring electric service to customers who lost power as a result of Tropical Storm Iselle. Service to an additional 800 customers was restored yesterday, primarily in upper Puna. Currently, an estimated 1,900 customers remain without power.

Bottom of Maku'u Drive today.

Bottom of Maku’u Drive today.

Service was restored to the end of the Pahoa-Kalapana Road. Restoration progress also was made in Hawaiian Acres, Hawaiian Beaches/Hawaiian Shores, and Hawaiian Paradise Park. Pockets of customers within these areas may still be out of power.

More than 200 workers have mobilized to work in the field on restoring power, including 26 electrical line crews, 19 tree trimming crews, and 30 construction crews contracted to dig holes for utility poles. The combined workforce will include crews from Hawaii Island, Oahu, Maui, Kauai, and contracted companies.

Areas of work

Today, electrical line crews expect to continue making progress in the following areas: Nanawale Estates, Leilani Estates, Seaview Estates, Kapoho, Hawaiian Beaches/Hawaiian Shores, Hawaiian Paradise Park, Hawaiian Acres and other portions of upper Puna.

Some areas of focus today include:

  • Nanawele Estates – In Nanawale Estates, crews are working on the main power line that brings electric service to the subdivision. Contracted crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Leilani Estates – In Leilani Estates, crews have restored power along Leilani Boulevard and are now working on Kahukai Street and side streets, which suffered extensive damage from fallen trees.
  • Seaview Estates – In Seaview Estates, crews are working to restore service to affected customers on side streets in isolated areas. Contracted crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Kapoho – In Kapoho, crews are working on the main power line along Kapoho Road to Kapoho Beach Lots.
  • Hawaiian Beaches/Hawaiian Shores – In Hawaiian Beaches, crews are still addressing side streets in the vicinity of Puni Makai North.
  • Hawaiian Paradise Park – In Hawaiian Paradise Park, crews will be replacing poles on side streets within the subdivision and restoring power.

Restoration progress may be impacted by access due to storm debris, fallen trees, or other conditions in the field.

Even if customers don’t see crews in their area, we want customers to know that work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service.

Although crews are making progress and restoration in many areas may be much faster, preliminary estimates indicate it could take up to three weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

New location for Customer Information Center in Puna

Hawaii Electric Light’s Customer Information Center is located at the Leilani Estates Community Center at 13-3441 Moku Street in lower Puna. It will remain open daily from 9:00 a.m. to 4:00 p.m. – and longer if needed – as the restoration process continues. The center at the Hawaiian Shores Community Center in Hawaiian Beaches is closed.

Company representatives are on hand to answer questions from the public and provide the status of repairing the damage. A charging station also will be available at the center. Customers may bring their electronic devices to the center and get them charged there.

For more information on the Customer Information Center, call (808) 969-6999. To report outages or downed lines, call (808) 969-6666. Please do not call the Hawaiian Shores Community Center.

Background on restoration process

The process for restoring service involves many steps that need to be coordinated to ensure public and utility workers’ safety. We also must ensure we deploy the right resources to ensure crews can restore power as quickly as possible. Here’s an overview of the restoration process:

  • Assess damage: Damage assessments by field crews identify the extent of damage and the specific materials – including poles, transformers, and power lines – that need to be repaired or replaced.
  • Clear trees and debris/dig holes: Contracted tree trimming and construction crews then need to clear fallen trees and debris and dig holes for utility poles
  • Install poles, restring lines, and install transformers: Electrical line crews can then be deployed to begin installing the poles, framing the cross arms on the poles, restringing lines, and installing transformers and other equipment.
  • Repair main line first before energizing: Work is first done on the main lines serving subdivisions to restore the connection into those neighborhoods. Side streets can then be restored. Even after power is restored to a neighborhood, there may still be damage at individual homes or pockets of homes within a neighborhood that will need to be addressed separately.

HELCO Power Restoration Update – 2,700 Customers Remain Without Power

Hawaii Electric Light reported continued progress in restoring power to customers who lost power as a result of Tropical Storm Iselle. Service to an additional 1,100 customers was restored yesterday. Currently, an estimated 2,700 customers remain without power. Service was restored to the end of the Pahoa-Kalapana Road.

A pole down in Hawaiian Beaches

A pole down in Hawaiian Beaches

More than 200 workers have mobilized to work in the field on restoring power, including 26 electrical line crews, 14 tree trimming crews, and 30 construction crews contracted to dig holes for utility poles. The combined workforce will include crews from Hawaii Island, Oahu, Maui, Kauai, and contracted companies.

Areas of work

Today, electrical line crews expect to continue making progress in the following areas: Nanawale Estates, Leilani Estates, Seaview Estates, Hawaiian Beaches/Hawaiian Shores, Hawaiian Paradise Park, Hawaiian Acres and other portions of upper Puna.

Some areas of focus today include:

  • Nanawele Estates – In Nanawale Estates, crews are working on the main power line that brings electric service to the subdivision. Contracted crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Leilani Estates – In Leilani Estates, crews have restored power along Leilani Boulevard and are now working on Kahukai Street and side streets, which suffered extensive damage from fallen trees.
  • Seaview Estates – In Seaview Estates, crews are working on the main power line that brings service to the subdivision. Contracted crews are also preparing the area by clearing and trimming trees and digging holes to replace utility poles damaged by falling trees.
  • Hawaiian Beaches/Hawaiian Shores – In Hawaiian Beaches, crews have restored main lines to the end of Kahakai Boulevard. Crews are still addressing side streets in the vicinity of Puni Makai North and South.
  • Hawaiian Paradise Park – In Hawaiian Paradise Park, crews have restored most of the main lines along Makuu and are focusing on Paradise Drive between 19th and 12th Avenues and side streets, which suffered extensive damage from trees. Crews will be replacing poles on side streets within the subdivision and restoring power.
  • Hawaiian Acres – In Hawaiian Acres, crews are working to restore power along Roads 1 to 4.

Restoration progress may be impacted by access due to storm debris, fallen trees, or other conditions in the field.

Even if customers don’t see crews in their area, we want customers to know that work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service.

Although crews are making progress and restoration in many areas may be much faster, preliminary estimates indicate it could take up to three weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

Although crews are making progress and restoration in many areas may be much faster, preliminary estimates indicate it could take up to three weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

New location for Customer Information Center in Puna

Beginning today, Hawaii Electric Light’s Customer Information Center has moved to the Leilani Estates Community Center at 13-3441 Moku Street in lower Puna. The center at the Hawaiian Shores Community Center in Hawaiian Beaches is closed. Company representatives are on hand to answer questions from the public and provide the status of repairing the damage. A charging station will be available at the center. Customers may bring their electronic devices to the center and get them charged there. The center will remain open daily from 9:00 a.m. to 4:00 p.m. – and longer if needed – as the restoration process continues.

Background on restoration process

The process for restoring service involves many steps that need to be coordinated to ensure public and utility workers’ safety. We also must ensure we deploy the right resources to ensure crews can restore power as quickly as possible. Here’s an overview of the restoration process:

  • Assess damage: Damage assessments by field crews identify the extent of damage and the specific materials – including poles, transformers, and power lines – that need to be repaired or replaced.
  • Clear trees and debris/dig holes: Contracted tree trimming and construction crews then need to clear fallen trees and debris and dig holes for utility poles
  • Install poles, restring lines, and install transformers: Electrical line crews can then be deployed to begin installing the poles, framing the cross arms on the poles, restringing lines, and installing transformers and other equipment.
  • Repair main line first before energizing: Work is first done on the main lines serving subdivisions to restore the connection into those neighborhoods. Side streets can then be restored. Even after power is restored to a neighborhood, there may still be damage at individual homes or pockets of homes within a neighborhood that will need to be addressed separately.

HELCO Power Restoration Update – Estimated 3,800 Customers With No Power Still

Crews continue to make progress on restoring power, restoring electric service to approximately 2,500 customers yesterday. Currently, an estimated 3,800 customers remain without power.

iselle dlnr

More than 200 workers have mobilized to work in the field on restoring power, including 26 electrical line crews, 14 tree trimming crews, and 30 construction crews contracted to dig holes for utility poles. The combined workforce will include crews from Hawaii island, Oahu, Maui, Kauai, and contracted companies.

Areas of work

Today, electrical line crews expect to continue making progress in the following areas: Nanawale Estates, Leilani Estates, Hawaiian Beaches, Hawaiian Paradise Park, and portions of Upper Puna. In addition, crews expect to make progress down Pahoa-Kalapana Road.

Some areas of focus today include:

  • Nanawele Estates – In Nanawale Estates, crews are working on the main power line that brings electric service to the subdivision. Contracted crews are also preparing the area by clearing and trimming trees and digging holes for new utility poles.
  • Hawaiian Paradise Park – In Hawaiian Paradise Park, crews have restored most of the main lines along Makuu and are focusing on Paradise Drive and the area between 21st and 12th Avenues, which suffered extensive damage from trees.
  • Hawaiian Beaches – In Hawaiian Beaches, crews have restored main lines along Kahakai Boulevard down to Puni Makai Loop. Crews are still addressing side streets in the vicinity of Puni Makai South.
  • Leilani Estates – In Leilani Estates, crews have restored power along Leilani Boulevard and are now working on side streets, which suffered extensive damage from fallen trees.

In addition, contracted tree trimming and construction crews are working to clear fallen trees and debris and dig utility pole holes in Nanawale Estates, Hawaiian Paradise Park, Hawaiian Beaches, Leilani Estates, Upper Puna, Keeau Agricultural Lots, and other areas throughout the Puna District. Restoration progress may be impacted by access due to storm debris, fallen trees, or other conditions in the field.

Even if customers don’t see crews in their area, we want customers to know that work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service.

Although crews are making progress and restoration in many areas may be much faster, preliminary estimates indicate it could take up to three weeks – and in some cases, even longer – to restore power to the areas with the most significant damage. Actual restoration times for each location will depend on the extent of the damage.

Restoration process

The process for restoring service involves many steps that need to be coordinated to ensure public and utility workers’ safety. We also must ensure we deploy the right resources to ensure crews can restore power as quickly as possible. Here’s an overview of the restoration process:

  • Assess damage: Damage assessments by field crews identify the extent of damage and the specific materials – including poles, transformers, and power lines – that need to be repaired or replaced.
  • Clear trees and debris/dig holes: Contracted tree trimming and construction crews then need to clear fallen trees and debris and dig holes for utility poles.
  • Install poles, restring lines, and install transformers: Electrical line crews can then be deployed to begin installing the poles, framing the cross arms on the poles, restringing lines, and installing transformers and other equipment.
  • Repair main line first before energizing: Work is first done on the main lines serving subdivisions to restore the connection into those neighborhoods. Side streets can then be restored. Even after power is restored to a neighborhood, there may still be damage at individual homes or pockets of homes within a neighborhood that will need to be addressed separately.

Important safety information

As the restoration work progresses, Hawaii Electric Light urges the public to remember these important safety tips:

  • Do not handle or move any fallen or damaged utility equipment.
  • Do not approach any downed power lines, as they may have electricity running through them and can be dangerous. If you see someone injured by a downed power line, call 9-1-1 for assistance.
  • Use generators outdoors and away from flammable materials. Generators connected directly to your home may feed excess electricity back into power lines, endangering the public and utility crews. Plug appliances directly into your generator, using extension cords.
  • Unplug unnecessary and sensitive electronic equipment. Use high-quality surge suppressors for electric appliances that remain plugged in.
  • Use batteries to power flashlights and lanterns. Do not use candles or other flammable fuel sources, as they are fire hazards.
  • Be aware of trees and utility poles that were weakened by storm winds and have the potential for falling.
  • Anyone who is without power and who is dependent on electric-powered life support medical equipment should make arrangements to go to an alternate location with power. They should bring their medical equipment and medications with them. They should also stay in contact with their medical equipment supplier for any special equipment needs.

Hawaii Electric Light continues to operate its Customer Information Center at the Hawaiian Shores Community Center in Hawaiian Beaches. Several hundred people have been visiting the center daily. Company representatives are on hand to answer questions from the public and provide the status of repairing the damage. A charging station will be available at the center. Customers may bring their electronic devices to the center and get them charged there. The center will remain open daily from 8:30 a.m. to 4:30 p.m. – and longer if needed – as the restoration process continues.