Consumers Holding Island Air Tickets Should Seek Refunds Immediately

Hawaiʻi consumers who purchased unused Island Air travel tickets by credit or debit card are urged to contact their credit or debit card providers to seek refunds, according to Office of Consumer Protection Executive Director Stephen Levins.

Island Air has discontinued operations, and the contracted travel services paid for will not be delivered. Consumers seeking refunds should act as soon as possible, and seek other arrangements for their travel plans.

Hawaiʻi Island Air, Inc., dba Island Air filed for Chapter 11 bankruptcy protection on Monday, Oct. 16, 2017, but less than one month later, ceased operations on Saturday, Nov. 11th, 2017.

With bankruptcy court approval received on Wednesday, Nov. 15, 2017, the company has since converted its case to Chapter 7 bankruptcy. A trustee has been appointed to oversee the liquidation of the company’s unencumbered assets to generate cash to pay creditors. The liquidation process will be lengthy and what will be available for creditors is unclear. In circumstances such as this the consumers’ best option is to obtain refunds from their card providers.

“In most instances paying by credit card makes is easier for consumers to obtain a refund for services or goods that are not provided,” said Executive Director Levins. “In view of this, anyone who purchased an unused ticket by credit card needs to contact their credit card company as soon as possible to request a chargeback.”

There are time limits that consumers need to pay attention to when applying for a refund. Although some credit card companies may establish more generous policies federal law establishes a 60-day deadline from the time a credit card statement with the improper charge is first posted. For more information on how to request a refund or a chargeback, consumers should call their credit card company or review their statement.

More information on disputing credit card charges is available on the Federal Trade Commission website.

MTV Filming Dating Show on Hawai‘i Island

The television music station MTV is filming on the Big Island of Hawaiʻi right now.

Hawaiʻi Island Film Commission office confirmed that a show applied for permits as an “untitled dating show.”

The taping is taking place at Waterfalling Estate, located at 32-1056 Old Māmalahoa Highway in Nīnole, along the Hāmākua Coast .

MTV is scheduled to be filming on the island for at least two months.

Waterfalling Estate is the house that Justin Bieber rented last year for a fun escape with his entourage.

The Pinnacle List: “No expense has been spared on the creation of this trophy property. Startling features beyond even lofty luxury expectations include a rooftop deck built directly on top of the primary residence to accommodate private helicopter landings with three helipads, a central Daytona 52-inch round pneumatic air-compression elevator accessible on all three levels of the main residence, a parking structure with a roof-top night-lit tennis or basketball court with stadium style seating for 450 spectators and an outdoor oceanfront cliffside aquatic center that includes a 25-meter olympic swimming pool with three lanes, starting blocks, 16 foot deep diving pool, an elevated 7-meter platform dive as well as a 3-meter Duraflex olympic springboard, two whirlpools, a 25-meter kiddie pool plus shower, sauna, wet bar, exterior grill and dining area.”