Hawaii Electric Light’s business offices, including the Customer Service and Customer Engineering offices, will remain closed today. The Company will continue to address customer outages caused by Tropical Storm Madeline on Thursday. Customers may still reach the company to report power outages and downed power lines by calling its trouble desk at 969-6666. All offices will be open for business on Friday, September 2, 2016.
During the course of the day yesterday, an estimated 5,500 customers experienced power interruptions related to Tropical Storm Madeline on Wednesday. Employees worked to repair downed lines and broken poles, and remove trees and branches from power lines to restore power to customers. Nearly all affected customers have been restored. As of 8:00 p.m. Wednesday, approximately 100 customers in Pahala, Mountain View, and Honokaa are without power. Crews are working tonight to restore power to customers as long as it is safe to do so.
“The safety of our customers and employees is our top priority,” said Hawaii Electric Light spokesperson Rhea Lee-Moku. “Do not touch fallen or low hanging power lines or anything they may be in contact with. A seemingly harmless wire may still be energized. Stay clear of puddles where downed lines may have landed. Stay at least 30 feet away from a fallen line and call the Hawai‘i Electric Light trouble desk at 969-6666.
Even after power is restored, small pockets of outages may occur. Customers who are without power and have not yet reported their outage should call the trouble desk to report it.