To provide customers with greater convenience, the Hawaiian Electric Companies have made it easier to use smart phones and tablets to access and update electric account information and to use an online tool to decide whether rooftop solar power is right for them.
“More than 30 percent of our customers who use our website access it from mobile devices. As technology evolves, we want to provide our customers with more options and ensure they have the best possible experience,” said Jim Alberts, Hawaiian Electric senior vice president of customer service.
The Online Customer Service Center, which customers use to access their electric accounts, has been updated to improve navigation and viewing on any mobile device. Rather than designing one size for all mobile devices, the new sites are responsive and will scale to fit the screen of any smart phone or smaller tablet, such as an iPad Mini, without having to zoom in and zoom out. When viewing the site on a full-sized iPad or similar device with larger displays, customers will still see the full desktop version of the website.
The websites also feature a streamlined log-in process for customers to access their accounts or to sign up for a new online account. The improved mobile sites also make it easier than ever to start and stop service and sign up for services such as Automatic Bill Payment and paperless billing.
To access the sites, use any mobile web browser and navigate to:
- Oahu: www.hawaiianelectric.com/myaccount
- Maui County: www.mauielectric.com/myaccount
- Hawaii Island: www.hawaiielectriclight.com/myaccount
Online solar tool optimized for mobile access
To help customers make informed decisions about rooftop solar energy systems, the free WattPlan® calculator for rooftop solar has also been updated to be fully mobile-responsive. WattPlan can help customers considering rooftop solar to estimate electric bill savings based on their electricity use, current rates, and available rebates and tax credits.
Customers may also compare outright purchase to financing a solar system to understand the long-term impact on household budgets. Customers can find this tool at hawaiianelectric.com/WattPlan.