Go! Airlines to End Operations in Hawaii – Questions and Answers

Mesa Air Group, Inc. (“Mesa” or “Company”) announced today that it will cease its Hawai’i operations effective April 1, 2014.

go! Mokulele – Hawaii ’s Low Fare AirlineSince June 2006, go! has served its nearly five million passengers with safe, reliable and low fare service. The decision to cease operations in Hawaii follows significant growth in the Company’s flight operations on the mainland and was a strategic decision to focus the organization on maximizing its growth in the capacity purchase “codeshare” operations which comprise over 98 percent of the Company’s business “While this was an extremely difficult decision to reach, we believe it is in the best interest of Mesa’s long term strategic objectives, particularly given the Company’s ongoing expansion of aircraft in service with United Airlines and US Airways.

Mesa will be placing into service 30 EMB 175 aircraft with United beginning in June 2014, and is adding 4 CRJ-900 aircraft with US Airways in 2014, having added 9 CRJ-900s in 2013,” said Jonathan Ornstein, Chairman and Chief Executive Officer. “With the significant expansion opportunities in flying large regional jets in contracted service, we are re-deploying the go! aircraft to support our existing mainland operations.

Go!Mokulele

An additional factor that we accounted for was the long term increase in the cost of fuel, which has more than doubled since go! began service and has caused sustained profitability to be elusive” continued Ornstein. Under the terms of an agreement with Hawaiian Airlines, go! will be able to re-book passengers ticketed through go! for travel scheduled between April 1, 2014 and June 30, 2014 in specifie fare classes on Hawaiian’s Interisland network. go! will refund tickets for passengers who cannot be accommodated on Hawaiian Airlines, or for passengers holding tickets for travel after June 30, 2014.

All ticket holders will be contacted by go! reservations representatives regarding the re-accommodations. Customers and travel agents needing additional information may call 1-888-435-9462 or visit the website .

go! will continue to provide its passengers with safe and reliable transportation through its last day of service, and will work with our passengers and Hawaiian Airlines to minimize the impact that this announcement will have on our passengers,” noted Chris Pappaioanou, President of go!. “On behalf of Mesa Air Group, I would like to thank all of our many loyal passengers and the continued hard work and dedication of our employees – all of whom will be given an opportunity to continue their employment with Mesa Airlines.

While we say goodbye to our many passengers in Hawaii, we look forward to serving you on the mainland through our significant codeshare operations,” continued Ornstein. Mesa currently operates 71 aircraft with approximately 407 daily system departures to 85 cities, 36 states, the District of Columbia, Canada and Mexico. Mesa operates as US Airways Express and United Express under contractual agreements with US Airways and United Airlines, respectively. The Company was founded by Larry and Janie Risley in New Mexico in 1982.

FAQ
Frequently Asked Questions


Q: I have a reservation for travel on go! between March 17, 2014 and March 31, 2014. Do I need to do anything?
A: No, go! will be operating its full flight schedule through March 31, 2014. Only passengers with travel on go! beginning on April 1, 2014 and beyond are affected by this announcement.

Q: I have a travel reservation for a flight after April 1, 2014, what should I do?
A: All passengers holding tickets for flights on April 1, 2014 and beyond will be contacted by go! reservations staff to discuss their reservations. go! has reached an agreement with Hawaiian Airlines to accommodate eligible ticket holders onto flights operated by Hawaiian Airlines. Passengers who are not able to be accommodated onto Hawaiian Airlines will receive a refund.

Q: I am a travel agent with a customer that holds a ticket on go! what should I do?
A: All travel agency bookings must be reaccommodated by go! reservations. Travel Agents should call (888) 435-9462 for assistance.

Q: Should I contact Hawaiian Airlines directly?
A: No, all changes to reservations must be initiated by go!’s reservation department.

Q: I bought my ticket through a travel agency and am not sure what to do?
A: go!’s reservations department will work directly with your travel agent to assist with changes to your reservation. Your travel agent can reach us at (888) 435-9462.

Q: What if I am holding a go! ticket for travel after June 30, 2014?
A: All passengers holding tickets for travel after June 30, 2014 will receive a refund from go!

Q: Can I request a refund even if I am holding a go! ticket for travel on June 30, 2014 or earlier?
A: Passengers holding tickets for travel between April 1, 2014 and June 30, 2014 may request a refund from go!

Q: What if I am unable to travel at the times go! is offering for the new flight schedule?
A: Passengers will be advised of availability for reaccommodation, and any passenger declining the available flights and times will receive a refund.

Q: What if I am holding a reward redemption ticket for travel on go!?
A: Reward redemptions are limited to flights operated by go! through March 31, 2014.

Q: Will I receive a new confirmation number for my flights on Hawaiian Airlines?
A: Yes, when your flight is reaccommodated onto a Hawaiian Airlines flight, you will be issued a new confirmation number.

Q: What number should I call if I have any more questions or need more information?
A: Passengers are encouraged to visit www.iflygo.com for information regarding this announcement and may also contact go! directly at (888) 435-9462.

Q: I booked my travel on Mokulele Airlines and it includes a flight on go!, what should I do?
A: All passengers who purchased tickets from Mokulele Airlines should contact Mokulele to discuss their travel and/or refund options.

If you are requesting a refund, please complete the following form:  Refunds
If you are traveling between now and March 31 you can continue to book here: Booking

One Response

  1. go airlines never could recover from its underhanded and illegal attack on Aloha Airlines and Hawaii residents never forget that kind of lack of character. If local people won’t fly your airline you can’t survive in Hawaii!! End of story!! go airlines … don’t let the door hit you on the way out!!!!

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